Billing, plans, and invoices
Complaudax is billed per workspace, not per seat, at a flat price with no usage quotas, monthly or yearly. Payments and invoices are handled by Stripe. This page explains what each plan includes and where each billing action lives.
The three plans
- Free, 0 USD per month. One client, three sites. Unlimited audits, the full detection engine including authenticated pages, the manual checklist, and every report type. No card required.
- Solo, 39 USD per month. For one practitioner auditing their own projects. Unlimited clients and sites, everything in Free.
- Agency, 99 USD per month. Everything in Solo, plus the parts that serve an agency to client relationship: your logo and brand colour on generated documents, and branded shareable web report links with optional expiry.
Both paid plans can also be billed yearly at 20% off the monthly rate: Solo at 374.40 USD per year, Agency at 950.40 USD per year. Nothing about the audit itself differs between plans. The full comparison table, including features still in development, is on the pricing page.
Where billing actions happen
Billing is account specific, so it stays in the private dashboard rather than on this public site. Everything below happens in one place, under Settings, Billing.
Open billing in your workspace
Changing plan
Choose the plan in Settings, Billing and confirm. You are handed to Stripe Checkout to enter payment details, and the new plan applies as soon as the payment succeeds. Downgrades and cancellations run through the Stripe billing portal and take effect at the end of the current period, so you keep what you have already paid for.
The Stripe billing portal
The portal is Stripe's own hosted page, reached from the same Billing screen. Use it to update or replace a card, change the billing email and address used on invoices, download past invoices and receipts as PDFs, and cancel a subscription.
Card numbers never touch Complaudax servers. Payment details are entered on Stripe's pages and stored by Stripe, and the workspace only records which plan is active. What Complaudax itself stores is set out on the security page.
If a payment fails
Stripe retries a failed charge on its own schedule and emails the address on the subscription. Until it succeeds the workspace stays on its current plan, so a temporary card problem does not lock you out of client work mid audit. If the retries are exhausted, the workspace returns to the Free plan and existing data stays readable.
For anything a receipt or a portal cannot answer, including refunds and invoice corrections, contact support with the invoice number and we will sort it out.
Common questions
Do I need a card to start?
No. The Free plan needs no payment details. It covers one client, three sites, unlimited audits, the manual checklist, and every report type.
Are there usage quotas on paid plans?
No. There are no audit counts and no page limits on any plan. You pay a flat price for the workspace, monthly or yearly.
How do I cancel?
Open the Stripe billing portal from Settings, Billing and cancel there. The plan stays active until the end of the period you already paid for, then the workspace moves back to Free.
What happens to my data if I downgrade?
Nothing is deleted. Clients, sites, issue history, and generated reports remain readable. Free plan limits apply to creating new clients and sites, not to what already exists.
Do you offer annual billing?
Yes. Yearly billing is 20% off the monthly rate: Solo at 374.40 USD per year, Agency at 950.40 USD per year, charged through Stripe in USD.
Where do I find invoices and receipts?
In the Stripe billing portal, reached from Settings, Billing in the app. Stripe stores every invoice and lets you download it as a PDF.