Complaudax vs UserWay

What UserWay offers

UserWay is best known for its overlay widget: a script tag added to a site that applies automated adjustments in the visitor's browser and adds an accessibility menu with options like contrast modes and text resizing. The company also offers scanning and monitoring tools, and was acquired by Level Access in 2024. The pitch of the widget is speed: add one line, get improvements immediately.

The overlay question

Whether overlay widgets deliver what their marketing suggests is one of the most debated questions in accessibility. Many assistive technology users report overlays interfering with their tools, and overlay-equipped sites have continued to face legal complaints. We have collected the evidence, with sources, in our honest assessment of overlays. The short version: an overlay cannot rewrite broken markup into correct markup, so the underlying issues remain in the code.

The Complaudax approach

Complaudax makes the opposite bet: accessibility improves when developers find the issues in the source and fix them there. That means an audit workflow rather than a widget: detection on any page including behind a login, a suggested fix for every finding, tracking per client until fixes land, and documentation built from the audit record. It is more work than pasting a script tag. It is also work that actually changes the site.

Can they coexist?

A site can run a widget while its team fixes the source; the two are not technically exclusive. Our view is simply that the fixing is the part that moves a site toward what regulations ask for, and that is the part Complaudax accelerates. See pricing, or run the free checker on a page that carries an overlay and read the findings yourself.